We deliver research and business intelligence as a service. What ever you need from us, our services will always concentrate on your destination as well as how you want to get there. Check how our services answer your questions:-
Voluntas will advise you on how to make best use of the insights you have gained to deliver real value throughout your whole business. From tenant satisfaction through to staff motivation and policy development, the insights you will gain are a powerful way to build relationships throughout your business and your reputation in the wider community.
We can offer training in Market Research analysis for your team to build value out of the data you are collecting either through Voluntas or through in-house surveys.
We provide constructive advice to ensure your in house data collection is both valid and reliable. We can assist in question design, sample selection and statistical analysis.
Using the appropriate channel for your target respondents Voluntas can undertake analysis and reporting both of unique surveys and of your existing insights within the Voluntas platform.
Voluntas can also offer presentation of reports if required giving you the opportunity to further question your survey outcomes.
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Using Computer Aided Telephone Interviewing or CATI, is a widely used methodology and forms part of many market research projects and our telephone survey team has extensive experience of conducting telephone surveys across a number of sectors.
The low comparative cost and relatively high response rate ensures that telephone interviewing is an efficient and cost effective method.
The methodology is particularly useful when trying to quickly and efficiently reach large target audiences. We use our in-house online survey software with My.Research to manage your campaigns and Responses are instantaneously available for you to review and analyse.
Self-completed postal surveys are a cost effective means of getting research data from a relatively large number of people.
Typically response rates are lower than other forms of data collection, the self-completion method provides the respondent with time to reflect on the questions before answering them.
We have used focus groups to capture opinions, beliefs and attitudes towards a service and ideas.
We’ll normally aim to recruit between 8-10 people in order to create a meaningful discussion. The Groups are guided by our team who will use a topic guide to regulate discussions to ensure it meets the research objectives agreed with you.
Our expert researchers are trained moderators and are experienced in utilising specialised qualitative techniques. We advise our customers to consider using incentives for participation and suggest a group runs for around one to two hours.
We are able to provide a number of face to face research techniques, including:
All projects are supervised by a trained market researcher ensuring best practice and quality standards are met.Contact Voluntas Today!
We provide our customers with insights to tailor services, improvements and intervention.
Our customers tell us that our work enables them to:
We worked closely with Housing Plus in South Staffordshire to shift their delivery model. Adrian Eggington, Assistant Director said:
Voluntas worked with us to create and implement our neighbourhood strategy and customer insight was a big part of that. We’re now able to better identify priority estates, engage with tenants who had previously been hard to engage, and understand the different needs of our tenants
We focus on the areas that matter to you and find the intelligence that helps you make the right decision:
|Your Aim||We’ll Produce||Enabling You To|
|Tailor services for customers||Channel shift plan||Meet customer preferences and maximise resources.|
|Understand the strength of your service proposition||Customer experience assessment||Value what you currently delivered.|
|Reduce costs||Customer score card||Identify and change costly customer segments.|
|Tackle risks or identify opportunities||Behavioural segmentation||Respond to changes in customer interactions.|
|Improve income performance||Customer and income analysis||Reduce bad debt levels and support customers to pay.|
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We provide our customers with insights to support their plans to respond to opportunities and threats.
By working with Voluntas, our customers are better placed to:
In the midst of consolidation, Knightstone Housing Association asked Voluntas to complete a major piece of research to support their strategic review of their older persons services and property provision. After the strategic research was completed, Darrell Jackson, Strategic Business Manager at Knightstone, commented
The project had a tight deadline and we found Voluntas added value to the whole process. Their prompt responses, constructive advice, and excellent project planning meant that everything was managed through on time and in budget.
Knightstone’s Futures team has taken the research forward to inform their service offer and strategic direction.
Working closely with your leaders and project team, we’ll quickly immerse ourselves in your environment to ensure we isolate the drivers for your research.
|Your Aim||We will produce||Enabling you to|
|Identify opportunities and threats||Independent reporting.||Welcome the highest levels of scrutiny into your services.|
|Ensure all data is available for decision making.||Full service data collection.||Provide leadership to improve customer satisfaction.|
|Bring impetus to the organisation’s customer satisfaction plans.||Action planning events.||Refocus efforts on what matters to customers.|
|Make decisions based on the right feedback.||Question sets.||Identify key drivers of satisfaction and customer advocacy.|
|Have an organisational approach to acting on customer feedback.||A customer feedback strategy.||Achieve higher levels of customer satisfaction by co-ordinating the organisation’s efforts.|
|Obtain representative views from customers.||Data audit and sampling guidance.||Be more confident in decision making as your data is accurate and comprehensive.|
|Match customer preferences with data collection methods.||Research methods plan.||Improve value for money whilst obtaining higher response rates from your customers.|
We bring five indispensable values to the leadership teams we work with:
With these in mind, our expert team will help you focus on getting the right decision as the alternative can lead to organisation failure, reputational damage or asset loss.
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We provide our customers with insights to maximise every employees’ contribution to organisational and individual success.
Our customers tell us our work for them enables:
During Spring 2013, Jephson Housing Association who have merged with Raglan Housing Association to form Stonewater challenged us to get more insight out of their in-house employee research. Sue Shirt (nee Rowley), Corporate Director said:
Voluntas’s research has provided us with clarity about where to focus our resources to further improve employee engagement, validate our existing plans and demonstrate transparency to our Board, managers and staff.
Our approach to employee research is summed up in three words; Mission focused; Bespoke; and Evidenced based. We’ll:
Customer feedback is a powerful driving force in how successful a business can be its approach to nurturing customers and meeting their needs. Happy customers can result in increased sales, positive word-of-mouth advertising and rapid growth. A negative customer experience can result in the opposite and be very damaging. Customer satisfaction doesn’t need to be difficult to achieve.
With expert research and advice, achieving an outstanding level of customer satisfaction couldn’t be easier. Voluntas take out the hard work so all you have to concentrate on is the day-to-day running of your business. Once you’re armed with the correct feedback, you’ll be able to make informed decisions based in key drivers in customer satisfaction.
We’ll also enable you to:
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