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The Importance of Internal Benchmarking

rct homes logoVoluntas are delighted that RCT Homes have joined their growing list of customers. RCT Homes are a community mutual housing organisation – a unique model promoted by the Welsh Assembly Government to produce community-owned-and-controlled housing.

“We are thrilled that RCT Homes, our second client in Wales, have asked Voluntas to conduct surveys on their behalf. The surveys consist of repairs, planned maintenance, estates, ASB and new lettings surveys. These will allow RCT Homes to compare their services more accurately using consistent data.” said Katy Wilburn, Head of Research and Insight.

Why you need internal benchmarking…

Using Voluntas to conduct surveys will enable RCT Homes to conduct improved internal benchmarking i.e. compare the performance of their services across departments/areas / patches. The benefits of conducting internal benchmarking include;

For benchmarking to be successful, you need to ensure you are asking the right questions. At Voluntas we build fully bespoke questionnaires. This allows you to understand how your organisation compares to internal divisions and your competitors, and what your strengths and weaknesses are. This allows you to better benchmark yourselves both internally and externally.

How has benchmarking benefited you or your organisation?

Further Reading

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