Gloucester City Homes builds on customer service success

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New research programme to improve customer satisfaction underway

Gloucester City Homes (GCH), fresh from being recognised for Customer Service Excellence by the Government, has embarked on a new programme of customer research, designed to further improve their service to their tenants.

GCH has engaged Voluntas MRS, an independent market research firm, to survey tenants on a range of services, such as the quality of homes and neighbourhoods, and the value for money of GCH’s services. Tenants will be contacted by telephone and email during the summer months.

Katy Wilburn, Head of Research and Insight at Voluntas said, “Shaping services around tenant’s wants and needs is fundamental to an excellent housing organisation. We are proud to be working as a research partner with Gloucester City Homes and supporting their work to put tenants at the heart of everything they do.”

Anna Tansley, Customer Insight & Communications Manager, GCH adds: “At GCH we see the value that research can bring to deepen our knowledge of tenants and this is key to develop our services.”

For further information about how Voluntas can help your organisation improve customer satisfaction, please get in touch by email at newbusiness@voluntas.co.uk

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