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If It's Worth Saying

One press release is generated every 12 seconds and like you, we value time and value relevant content. With this in mind, we’ll produce news on our Company, Services and Products when we have something worth saying and not before.

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Voluntas appointed to Knightstone’s customer research framework

25 July 2017 / Posted by

Knightstone’s Customer Research Services Framework – available nationwide – provides housing associations and local authorities with easy access... Continue Reading

Gloucester City Homes builds on customer service success

20 June 2017 / Posted by

New research programme to improve customer satisfaction underway Gloucester City Homes (GCH), fresh from being recognised for Customer Service Excelle... Continue Reading

Skewed?

Granularity, Skewing, Beauties and Beasts: why your ratings scale matters

7 April 2017 / Posted by

This week, Netflix announced a Yes/No rating scale instead of a 5-point rating.  Why does a ratings scale matter? We asked Voluntas Head of Research ... Continue Reading

South Wales housing organisations team up to focus on customer insight

6 April 2017 / Posted by

Housing Associations in South Wales met to improve housing services through understanding customer data United Welsh and Voluntas co-hosted a customer... Continue Reading