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New research programme to improve customer satisfaction underway Gloucester City Homes (GCH), fresh from being recognised for Customer Service Excelle... Continue Reading
This week, Netflix announced a Yes/No rating scale instead of a 5-point rating. Why does a ratings scale matter? We asked Voluntas Head of Research ... Continue Reading
Housing Associations in South Wales met to improve housing services through understanding customer data United Welsh and Voluntas co-hosted a customer... Continue Reading