Login

Blog

Knightstone_c LOGO

Voluntas appointed to Knightstone’s customer research framework

25 July 2017 / Posted by comments

Knightstone’s Customer Research Services Framework – available nationwide – provides housing a... Continue Reading

Gloucester City Homes builds on customer service success

20 June 2017 / Posted by comments

New research programme to improve customer satisfaction underway Gloucester City Homes (GCH), fresh ... Continue Reading

Skewed?

Granularity, Skewing, Beauties and Beasts: why your ratings scale matters

7 April 2017 / Posted by comments

This week, Netflix announced a Yes/No rating scale instead of a 5-point rating.  Why does a ratings... Continue Reading

South Wales housing organisations team up to focus on customer insight

6 April 2017 / Posted by comments

Housing Associations in South Wales met to improve housing services through understanding customer d... Continue Reading

CLOCK

Real-Time Update – Social Housing – Satisfaction with quality of repairs – August 2016

11 August 2016 / Posted by comments

A strong start to the month for in-house and external contractors with high results in the first 10 ... Continue Reading

Customer Experience Thumbs Up

Social Housing – Satisfaction with quality of repairs – July 2016

4 August 2016 / Posted by comments

In-house and external contractors across the UK. Independent telephone satisfaction interviews. Rand... Continue Reading