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Gloucester City Homes builds on customer service success

20 June 2017 / Posted by comments

New research programme to improve customer satisfaction underway Gloucester City Homes (GCH), fresh ... Continue Reading

Skewed?

Granularity, Skewing, Beauties and Beasts: why your ratings scale matters

7 April 2017 / Posted by comments

This week, Netflix announced a Yes/No rating scale instead of a 5-point rating.  Why does a ratings... Continue Reading

South Wales housing organisations team up to focus on customer insight

6 April 2017 / Posted by comments

Housing Associations in South Wales met to improve housing services through understanding customer d... Continue Reading

CLOCK

Real-Time Update – Social Housing – Satisfaction with quality of repairs – August 2016

11 August 2016 / Posted by comments

A strong start to the month for in-house and external contractors with high results in the first 10 ... Continue Reading

Customer Experience Thumbs Up

Social Housing – Satisfaction with quality of repairs – July 2016

4 August 2016 / Posted by comments

In-house and external contractors across the UK. Independent telephone satisfaction interviews. Rand... Continue Reading

Strike

A Striking Start to 2015

28 April 2015 / Posted by comments

2015 is proving to be a great year for Voluntas. Since the beginning of 2015 seven additional housin... Continue Reading