Our telephone and online research is delivered in Real time to you and is optimised to achieve high Response rates from your customers, employees and stakeholders. The research Results are online instantaneously. What ever the research method, we strive to collect Representative views and our analytical approach is focused on delivering impartial Reputational and Relevant insights. As your trusted and established partner, we gear our expertise towards helping you achieve a Return on investment in your strategic decision-making and our technology enables you to take practical steps to Recover services that have not delivered customer satisfaction.
Jane Chipp, Voluntas Insight Director who is responsible for customer insight and customer feedback services has written a blog on how the Care Quali...Continue Reading
Can resident satisfaction surveys be used to solve more business improvement issues and improve resident well-being? These are just two of the opportu...Continue Reading
Calculating your NPS Score is fairly straight forward once you understand what NPS is. The acronym stands for ‘Net Promoter Score’ and it r...Continue Reading