Our telephone and online research is delivered in Real time to you and is optimised to achieve high Response rates from your customers, employees and stakeholders. The research Results are online instantaneously. What ever the research method, we strive to collect Representative views and our analytical approach is focused on delivering impartial Reputational and Relevant insights. As your trusted and established partner, we gear our expertise towards helping you achieve a Return on investment in your strategic decision-making and our technology enables you to take practical steps to Recover services that have not delivered customer satisfaction.
Knightstone’s Customer Research Services Framework – available nationwide – provides housing associations and local authorities with easy access...Continue Reading
New research programme to improve customer satisfaction underway Gloucester City Homes (GCH), fresh from being recognised for Customer Service Excelle...Continue Reading
This week, Netflix announced a Yes/No rating scale instead of a 5-point rating. Why does a ratings scale matter? We asked Voluntas Head of Research ...Continue Reading
Housing Associations in South Wales met to improve housing services through understanding customer data United Welsh and Voluntas co-hosted a customer...Continue Reading