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Voluntas Social Housing Research

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Whatever the question, we’ll help you find theWhatever the question, we’ll help you find the

answer with timely and accurate research.answer with timely and accurate research.

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Our telephone and online research is delivered in Real time to you and is optimised to achieve high Response rates from your customers, employees and stakeholders. The research Results are online instantaneously. What ever the research method, we strive to collect Representative views and our analytical approach is focused on delivering impartial Reputational and Relevant insights. As your trusted and established partner, we gear our expertise towards helping you achieve a Return on investment in your strategic decision-making and our technology enables you to take practical steps to Recover services that have not delivered customer satisfaction.

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Latest Blog Posts

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New research programme to improve customer satisfaction underway Gloucester City Homes (GCH), fresh from being recognised for Customer Service Excelle...

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Granularity, Skewing, Beauties and Beasts: why you...

This week, Netflix announced a Yes/No rating scale instead of a 5-point rating.  Why does a ratings scale matter? We asked Voluntas Head of Research ...

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South Wales housing organisations team up to focus...

Housing Associations in South Wales met to improve housing services through understanding customer data United Welsh and Voluntas co-hosted a customer...

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Real-Time Update – Social Housing – Sa...

A strong start to the month for in-house and external contractors with high results in the first 10 days of the month....

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